Self Storage Plus - Springfield - 5415 Industrial Drive

Iris & David Whitehill

Crista, the on-site manager, was very patient and explained all my options for renewing and moving to my two new storage units. After her work hours, she stopped by my unit to see if I needed any help moving my two units knowing that I was going on vacation the next day. I appreciate her attention to detail and the personal assistance she gave. Very positive experience.

sandra frankenberg

I’ve been with Self Storage (SS) for almost 2 years, and I have to say Krista (Industrial Park Road location) is the only CSR, so far, who knows procedure and policy! I was behind on payments and my storage unit almost went to auction. Krista explained what exactly I needed to do. She answered my questions via email and phone quickly! This is new because before she came to self storage, I NEVER got a reply, and I just couldn’t get in touch with a person. Overall, I had a very pleasant experience with Krista😀!! Thank you, Krista!

A D.

September 16, 2025

Beware before renting here. If you’re placed in a top unit, be aware that it is not covered, and your belongings are left exposed. On top of that, management is unreliable and unprofessional. There are days when no one is available on-site, or the manager is out taking smoke breaks, leaving customers without assistance. When I raised concerns, the manager was condescending and rude instead of helpful. The bathrooms are filthy and unsanitary—feces in the toilet, urine on the floor, and no proper cleaning. If you require ADA accessibility, prepare for constant issues. Elevators are often out of order, and liquid slip hazards are left unattended, creating serious safety risks. I’ve requested multiple times to speak with a Regional Manager, but my concerns have been ignored. Excuses are made, but no real solutions are offered. This facility shows zero commitment to cleanliness, safety, or customer service. I cannot recommend this location to anyone who values their property or their safety.

Kendal

July 13, 2025

I called ahead and was told there was availability for ground-level storage in the 10x15 size. But when I got there, the price was completely different from what I was told. The staff was not helpful at all—there was poor communication, and no one took the time to explain the unit sizes or help me understand what might work best for my needs. After seeing how careless and unprofessional they were, I decided to leave. A much better customer experience could have been provided with just a little more effort and honesty. Very disappointing.

Jon Tervo

December 2, 2025

Been renting a unit for 4 years here and this past April my monthly rate increased by $30. Then 2 weeks ago, I got a card saying they were doing another monthly increase by another $90. There seems to be no justification for this increase! They seem to have to no real reason for the rate increase, other than they can do it!! Unfortunately, if you were looking for for a storage place, I definitely would NOT recommend this location! It would be nice of them to say what the maximize rate increase would/could be!! Also they say that they can do a rate increase twice a year!! How absurd is that!!