Go Store It - Newport News - 5200 West Mercury Boulevard

Tracey Thomas

January 14, 2026

Great property and excellent Customer Service, my only suggestion is U need more carts and some with bars that can hold the mattresses, box springs and mirrors. Clean units and Great Lighting in my 10*10. Would definitely use GoStor again.

Rebecca Portenier

February 6, 2025

Please be cautious with renting a unit due to new management of the facility. We rented our unit starting in 2023 and it was clean, never dirty, safe, nice management/staff and well kept facility. When we moved out of our unit in 2025 we would be shocked with the horrible upkeep and events that unfolded at this facility. For starters, their elevator is constantly having problems. To the extent that we had to call 911 to get us out of the elevator due to their elevator breaking down while we were in it, and the elevator phone not working only having a busy tone- good thing we had a cell phone. Secondly, the pests are uncontrollable there. They have a rodent infestation even up on the second floor with rodent droppings all over the floors of the building as well as dead cockroaches. Our unit had over $7k worth of rodent damage to replace our items and the companies personal “Top Tier 1” insurance plan that covers 10k worth of damage ONLY covers $500 worth of rodent damage. Their third party insurance doesn’t help they only say hey you’re cleared for X amount, then when you call the management here with instructions from the insurance company that explained how to increase the amount for those damages based on what the insurance has seen the facility management doesn’t respond nor will speak with you. Super professional in dealing with customers (insert sarcasm). Do not be conned into buying it their insurance, go through a personal renters insurance company. We had NO food items in our unit by the way, only decor, souvenir’s and furniture. Their management/staff on site is not a thing anymore it’s all virtual. In order to speak to anyone you have to go through a virtual help desk and speak to people who aren’t familiar with the location or are able to visibly show them issues when they arise. They will tell you that there’s a facility technician there but each and every time we needed assistance with something at this facility NO one was there. The only way to keep the facility clean I guess is to call and complain to the customer service line because the outside trash is constantly overflowing, there’s trash in the exit hallways and throughout the buildings. Not to mention the bathrooms in the facility are absolutely disgusting and look like they are hardly maintained. There were even homeless people living outside of the facility with the emergency doors cracked open and the facility didn’t know about it until I had to call to address it. Mismanaged, poor quality service and do not uphold what they advertise when you rent a unit. Please be cautious, this facility doesn't care about their renters or their belongings, only that their business makes money. These pictures are only some of the things we lost and have seen at this facility. They don’t even send an email/letter explaining that they have a pest issue to their residents.

Brenda Joyner

It is the first time I dealt with gostore it even though I didn’t meet anybody personally I did via video. And it was easier than I thought it would be. I went to go look at the unit beforehand to make sure it was at a good location for me. Even though after loading a few things in there, I realized it’s too small, but so far my experience with them is good.

Shawanda Outlaw

Today was my move in day. I entered the building and it was pitch dark. I immediately freaked out but I went inside to get help. Lawrence or Lorenzo I totally forgot his name. He's the manager he was sooo helpful he walked with me to my storage. He stayed until I was ok. I really appreciate the helping hand.

Jessica Barnes

Lorenzo helped me with my move in today. It was fast and an easy process. He made sure the unit was clean and ready for an easy transition. Highly recommended!!!!!