CubeSmart Self Storage - Ashburn - 45000 Russell Branch Pkwy

Friendly, helpful, easy access, very clean

Great People and a great location!!

The 2.5 stars is for the ease of online booking. The facilities: the day I moved in the double sliding doors were broken as was one of the two elevators. My code was not functioning and the staff person could not figure out why. You have to purchase a specialty lock that is only available at Self Storage. Booking: there was a sale on many different units December 2020. However, the 5x10 did not have a sales price. So I opted for the larger 6x10 as it was listed as $66. A similar rate to the current one listed above. So I booked it but saw $88 on the e-contract. I called and was assured that it would be adjusted. Long story short, the folks who answered the phone are not onsite, and the phones were down at Ashburn. The lower rate hasn't been honored and I haven't pushed the issue because I dont have proof. Also, I somehow ended up purchasing two units--I'll take the fault. However, it took an entire month and much badgering to be refunded my deposit. Billing: my first bill came and it was $20 more than it should have been. I was told multiple times that it would be adjusted. Only to receive a late fee while waiting. Throughout my communications with the staff, Ive been promised communication with management. Never happened. When I finally got a message from the Assist Management by happenstance, she didnt apologize for the myriad of inconveniences nor did she acknowledge the issue. I'm wary about this contract considering most companies are at least kind and customer-centric at the outset. That has not been the case.