Storage Rentals of America - Columbia

Sophia Greco

July 31, 2025

If I could leave 0 stars and still upload the review, I would. I had to throw away over $1,000 worth of belongings that I stored here. I am writing this a year after the incident as we were in communications with the office to try to rectify the situation, but they did not. I rented a unit last summer to keep my entire apartment worth of belongings in as I was moving apartments in the fall. It seemed fine at first, but when I came to get my stuff out in August it was all covered in cockroaches and cockroach droppings. It was disgusting and the stuff was unsalvageable. I wasn't going to risk bringing any cockroaches or cockroach eggs into my brand new apartment or my car. I went to the office and asked what to do and she apologized and had me fill out an incident report, which stated that when I rented the storage space I was given a insurance policy for up to $3,000. The girl at the office told me to send a log of everything that was inside the unit with prices of replacement and pictures of damages, and to just leave the unit as is and they would throw the stuff away for me. I spent HOURS making the log and sent it to them. They replied almost a month later by saying that they would give me $60 to buy cleaning products to clean the stuff (that they had already thrown out) and they would do nothing more. There was no food or anything in the unit that would have drawn them in, and the list I sent them was for about $1,400 worth of stuff, which is HALF of what the insurance policy I was given covered. We were told by everyone we talked to that there would be no problem being reimbursed, and then we were offered $60. I had to buy all new stuff and it cost me a ton of money and an insane amount of stress and frustration. Do not rent from here.

Sydney H.

July 19, 2025

I mean… it does the job. It’s a place to store your belongings for cheap. The place itself is really spooky and looks like something out of a horror movie, though. I refuse to go by myself, so I always bring at least one person with me. Some of the motion-activated lights on the first floor don’t work, making that part of the building even more unsettling. There is a tall ledge that you have to lift your belongings onto to be able to take them into the building (there is no ramp). If you have big, heavy things, this is not very convenient. We also noticed that, although the place says it is climate controlled, it’s still very warm. When we asked about this, we were told that the temperature was kept at 80 degrees to avoid damaging items, but to make it uncomfortable for people who might try to live there. Unfortunately, this makes it uncomfortable for those of us just trying to store our items, as well. So… yeah. Quirky little place. Glad I only need it for a little bit. Very friendly staff, though!

James Taylor

I was very impressed with Ms. Emily during my encounter this morning. She was very professional and I like that in a young person that has responsibilities they take seriously. She has great management skills and definitely an access to your company.

Tenese Scott

Huge Thanks to Jennifer at the Main Street location here in Columbia, SC. She did an amazing job getting me in and out. This is my first time renting a storage unit and she made the process really easy. Thanks a lot, Jennifer you're amazing.

Laura Sturgeon

We have a storage unit in ballentine sc and a place in downtown Columbia, where we park our camper. Two separate facilities. I have been impressed with the excellent customer service. The women in the office at ea h location were very knowledgeable and helpful AND nice!!!