Go Store It - Wilmington - 5811 Market Street

Haley Shand

October 19, 2025

This is the worst most unorganized store facility I’ve ever dealt with! I would go anywhere but here. It’s a Sunday and I’m supposed to be able to access my storage unit from 10-6 today and the gate to get into the place has a chain around it and won’t open. What’s ever better is when you try to call them about the access issues you only talk to a robot and the robot won’t connect u to a human or someone who can fix the issue and help you with your problem. Save your money and time and go somewhere else

james schade

January 30, 2026

Do not use the Go Store It Self Storage at Smith Creek. Their business practice is to offer appealing rates on storage units to attract customers and then raise prices significantly every 6 months. My rates have increased 3 times within 18 months going from $94 to $189 for a 10’ x 15’ unit. Each time they will claim “Due to operational costs associated with providing you the best possible self-storage experience, we are instituting the minimum rate increase needed to meet the financial demands of our storage facility.” They are currently advertising 10’ x 15’ for $57 at the time of this post. They clearly operate a predatory pricing model, knowing that many customers won’t want to deal with the inconvenience of moving storage units after just a couple of months. There are so many other storage options on Market Street in Wilmington. Do not do business with Go Store It, you will regret it.

Betsy Anderson

When I arrived at my storage facility in Wilmington, the office was closed and I was unable to retrieve the key I needed to get into my locker. I called the 800 number and they immediately looked into the problem and notified the on-call manager. The manager arrived within the hour with the key and it’s very helpful and assisted me backing my U-Haul up. Overall, I was highly impressed with the customer service and attentiveness, to finding resolution Thank you. I would recommend this storage facility company to others.

Christina Allison

I was having trouble navigating thru the web site to make a reservation yesterday. Emily helped me with her friendly voice and she was really nice. She knew what she was doing and we finished it all up in a couple of minutes. She made my experience easy and I appreciate that. Thank you Emily.

Cindi Thomas

This was the easiest experience renting something than I've ever had!!!! All arrangements were made online which made it a really quick process. The follow up call was very nice. Highly recommend! Thank you!