Prime Storage - Manchester

Rachel Vollenweider

Taegue was extremely helpful when I had to have my lock replaced recently! Thanks for being available and helping in such a timely manor. As for the facility itself, it’s secure, kept very clean and the storage units themselves are great prices for the size options.

brian provencher

February 3, 2026

this place invites you in on said rates then waits two months and jacks the rate up. i moved my unit in the same building to lower cost because of a “rent increase off the area” the first time, and their contract states they base rates off the area and then they repeated the same action in the same time frame again and makes you repay a filling fee cuz they screw you and only notify you of these changes by email. bad business, bad policies for customers, the storage was nice buttt moving in our out is torturous with their one time entry doors and business policies.

Rita Alicea

I have had very good experiences renting storage units from this company. I have recommended them to multiple people, who have also had good experiences as well. The staff is friendly and polite. The business is kept well maintained.

Crap Daddy Tha Shit God

October 14, 2025

The inside of the south willow facility is nice and air conditioned, that's about all the good I can say. They will try to hike your storage rent every 3 months. I started at 71$ for a 5x7 unit, by the time I was done with them after 2 years of being an on time and loyal customer I was paying 95$ and it would have been a LOT more had I not had to call them 6-7 times over the years to tell them I wasn't paying a penny more for the unit. It's an automated algorithm that hikes the rent too so it's literally a deliberate scheme to take advantage of people who likely don't have anywhere else to put their things. I urge everyone renting a unit from this place to make a stand and call them to tell them you won't pay the price hike. They will take it off the bill, I made them do it about 7 times. I have zero respect for a company that takes advantage of its customers vulnerability for financial gain. The nice facility doesn't make up for their sheisty business practices. I'll never get a unit here again just on principle and I make sure to tell everyone I know not to do business here.

jacques ralph nicolas

December 14, 2025

This location does not appear to be secure, especially considering it is a large company responsible for maintaining safety. I visited on a Saturday December 13th to retrieve some personal belongings, but all of my items became stuck in the elevator. I contacted customer service and learned that their office is based in New York. Unfortunately, no one was available to assist me in resolving the issue locally. The district manager informed customer service that he was unable to send someone to address the problem, nor could maintenance assist remotely. Since becoming a member in June 2025, I have experienced two rent increases, and the level of service has been disappointing. I have been on hold with customer service since 5:30 PM, and as of 7:48 PM, I have not received any follow-up. While customer service apologized and wished me a good night, I find this response unsatisfactory. I would appreciate the opportunity to speak with higher management regarding this matter. Overall, I am very dissatisfied with the service and cannot recommend this location based on my experience.