Storage Rentals of America - Taylor - Pennsylvania Rd

Accacia Asher

Chris; the Manager, was very helpful. Had come into Taylor SROA on Pennsylvania because what I had purchased was too big for what I needed. He did the transfer down to the one that was the right size. Very nice guy. Thank you for helping me out and getting me the right size storage. :)

Jacqueline Rogala

I’d like to say Thank You, everyone I’ve needed to speak to has been completely courteous and very professional. I’m happy I chose your storage facility instead of a competitor. I actually have spoken to Chris a few times and he’s been extremely helpful regarding my situation. Again, Thank You, peace of mind 24/7

Nathan Bolyard

Chris was a huge help when booking my RV parking space. He went above and beyond to make sure I left happy and felt comfortable leaving my property there. Thank you!

Steven Sclesky

November 30, 2025

Rates are 100+ a month and the gate is broken and is stuck open. Seen multiple trailers and vehicles with doors open

Malaysia Black

I want to take a moment to recognize Bill, because my experience with him truly stood out. I came into this location to address an ongoing issue with late fees that had been repeatedly charged to my account. A former employee had previously taken my credit card information to put on file for autopay, but the card was never properly verified or locked into the system. Because of that mistake, payments kept reverting to an old method that no longer had funds—resulting in repeated late fees of over $40 each, on two units. This went on with no clear resolution, and understandably became extremely frustrating. I’m currently going through a very difficult season in life, and every dollar matters. I called ahead and arranged to come in the next day to resolve the issue, and that’s when I met Bill. From the moment we spoke, Bill was professional, thorough, patient, and genuinely kind. He took the time to double-check everything, cross-verify the payment method, exit and re-enter the system, and make sure the card was properly secured so this wouldn’t keep happening. He explained the process clearly and honestly, including the limitations of what he personally could approve since he is not the district manager. Even though he couldn’t reverse all the past fees himself, he still advocated for me, documented the issue properly, and went out of his way to help where he could. He even waived a late fee on one of my units to give me some relief, making sure there was a note explaining why this situation occurred in the first place. He was transparent, respectful, and compassionate throughout the entire interaction. I made it clear that my frustration was with the situation—not with him—and he handled everything with grace and professionalism. I left feeling heard, respected, and far more confident that the issue was finally resolved correctly. Bill is one of the best people I’ve encountered at this location over the years. He is an excellent representative of this business and truly an asset to the Taylor location. His integrity, work ethic, and customer care deserve recognition—and honestly, he should be in a higher leadership role. Thank you, Bill, for treating me like a human being and not just an account number