Extra Space Storage - 6002 - Hanover - Milestone Pkwy

BoyMomx2

My storage space location on Milestone Rd was very convenient to Ft. Meade. The facility was very clean, I truly loved having the carts to help load and unload my vehicle. Another feature I liked was having my lock, key, and welcome package inside of the storage room. Top Tier! I didn't have to rush to get off work to make it to the location before it closed. Awesome Experience!!

Mr and Mrs. RSam

I have been renting here for quite a while, and I wanted to recognize Rashawna for the outstanding job she does managing this facility. From the moment you walk in, it is obvious that she cares about both the property and the customers. The facility is consistently clean, organized, and well maintained. That may not sound like much, but anyone who has rented storage units at multiple locations knows that it actually says a lot. I have rented from other storage facilities in the past, including one that was practically brand new when I moved in. Within a relatively short period of time, it became dirty, poorly maintained, and felt neglected. That has never been my experience here. Recently, I had an experience that really highlighted the kind of manager Rashawna is. While I was at my unit, I personally witnessed a customer sitting in a vehicle parked directly outside the sliding entrance doors in the loading and unloading area smoking marijuana. I watched the individual light it, and the odor quickly spread throughout the area. I called the office simply to make them aware of it. Rashawna thanked me for letting her know, and honestly, I thought that would be the end of it. In my experience, many managers acknowledge a concern, say they will handle it, and then you never know whether anything was actually done. To my surprise, Rashawna came outside herself shortly afterward. She took the concern seriously, checked on the situation personally, and addressed it professionally and promptly. What impressed me most was not just that she responded. It was that she cared enough to get involved and see what was happening for herself. That level of attentiveness is rare. It gave me a greater appreciation for why this facility remains clean, well managed, and pleasant to use. Properties do not stay in good condition by accident. They stay that way because someone is paying attention. It is reassuring to know that the person managing the facility takes pride in her work, pays attention to what is happening on the property, and genuinely cares about the customer experience. Rashawna represents the company exceptionally well, and I hope her hard work and dedication receive the recognition they deserve. Thank you, Rashawna, for everything you do. It is greatly appreciated.

Marcus Moise

Rashawna is absolutely amazing! From the moment I walked in, she made the entire experience smooth, welcoming, and genuinely enjoyable. Her professionalism is matched only by her positive energy and attention to detail. She goes above and beyond to make sure you feel taken care of, informed, and confident in every step. It’s rare to find someone who combines skill, personality, and true passion for what they do. Rashawna is that person. If you’re looking for exceptional service and someone who truly cares about your experience, look no further. Highly recommend! (Future regional manager)

A. Grant

My experience securing a storage space at Extra Space Storage was stellar. Everyone I came into contact with at the facility appeared kind, friendly, willing to help. Personally, I worked exclusively with Rashawna, which I couldn't be happier about. Rashawna was able to explain every step of the process to me, from the appropriate unit size for what I needed to store, to the way to secure the best rates, to all the details of the contract I would be signing. Aside from that, Rashawna was just generally pleasant, professional, and eager to know that I understood the entire process. I highly recommend this facility and wish I had discovered them sooner.

Tear Day

Rashawna is amazing. She welcomed us when we walked in, she answered all our questions, she gave us a tour, she told us about the specials. Honestly I think her personality sold us. Great location and great service.