Extra Space Storage - 3169 - Saco - Industrial Park Rd

Ellen Pringle

September 17, 2025

I’ve been with Extra space storage facilities off and on for years even when it was Life storage. The Portland and south Portland locations were wonderful and I never had any issues. I am giving 1 star for that reason. This place in Saco….issues from the moment I moved into the unit: 1)-rusted door slide was next to impossible to open the unit door. I reported the Issue to a man who worked in the office and the problem was addressed with “WD40” which washed away after about a month making it rusted shut again. 2)-in December/January, I stopped there a few times to get my Christmas decor and spent over 30 minutes de-icing my unit door so it would open. Snow and ice had built up along the bottom- clearly the grounds weren’t plowed/shoveled or maintained like a Maine winter requires. 3)- I was informed of a price increase for the storage unit with limited notice. 4)- Saco location was rigid and unsympathetic with financial hardship I had experienced one month, was unwilling to waive fees or work with me on payment arrangements. I’m a professional healthcare provider in Portland community but was made to feel as though I was a broke slum-bucket who can’t pay my bills at extra space. 5)- Back in February, I received a call and email from the Saco branch staff while away in FL on a personal trip- I hadn’t been into my unit since early January but this call was to “inform me I put my lock back on the door without it latched and they needed to cut my lock” to fix the issue. I was confused by it but went along with it since I wasn’t in Maine to go in person. They charged me for a new lock after cutting mine off. 6)- early may, I went to my storage unit to check in and place some winter related items in storage- to find my storage unit smelled strongly of rat urine mixed with moth balls. I noted rodent urine/feces all over my belongings, holes chewed thru items and moth balls had been placed inside my unit on the floor (see picture below) without my permission. My cut lock was In pieces on the ground still, from when I “left the door unlatched with the lock on” while away FL. See photos. And, no, I wasn’t storing food items or anything that would attract rats. 7)- in early June, I gave notice I was moving out prior to July billing cycle. I had no intentions of keeping my belongings there longer, especially thru the hot summer months. I did an inventory of ruined items and filed a claim with the storage unit insurance company they use, none of my items are covered ($500 deductible and my loss is less then that). I salvaged what I could of my items, cleaned rat feces for days, packed it all in a truck and moved to an alternate storage company. My mattress in plastic was ruined and I feared there was a family of rats living inside of it, so I left the ruined mattress, rat feces and moth balls in the storage unit when I moved out. 8)- I apparently owe extra space Saco over $400 in “cleaning fees” and am speaking with an attorney. 9) P.S- I hope you have a better experience at extra space Saco than I did.

Darla Giftos

I rented a 5×8 storage unit for over a year at this facility and I would highly recommend it!! It's very clean, easily accessible with carts to help you haul in your belongings. No problems with mice or critters if you do the inside climate control. All my stuff was safe and sound and I couldn't be happier!! 😊

Carey Pontier

Securing the space online was fast and painless. It was followed up by a call from Cathy explaining how to access the unit. Great customer service. Thank you!

Kelly Hansen Jekauc

While the facility is super clean, secure and easy to access, the real star of the show is Cathy! Cathy has gone above and beyond to help us secure our first floor unit, working overtime with me and our long-distance moving company to coordinate the arrival of our trailer, working for several days with the local moving company to make the move as smooth as possible for everyone all while helping us successfully navigate getting such a large unit for all of our belongings and making my family feel welcome since arriving in Maine. We’ve rented 4 other storage units over the years in different places and with different companies and never have we ever had someone as friendly, helpful and comes up with good ideas to help us on a pinch as Cathy- we are grateful for her help and am so happy we found Extra Space Storage in Saco!

Blake proctor

Cathy had amazing customer service, made everything super easy and accessible!!!