Public Storage - Shawnee - 6855 Hedge Lane Terrace

Hide And Seek

January 20, 2026

Definitely don't recommend they owe for money and keep dodging me making up stuff. So far been weeks and still no money given back. At this point if they don't give me my money back by Friday I'll have to get the courts involved to get it back. They are quick to take money but don't give money back.

Breanna Fenton

November 29, 2025

RUN!!!! If I could give this place a negative star I would. I had a unit set up, and the day we moved realized we needed a bigger unit. We called and they upgraded our size, and the sales person said it was no issue and I would be refunded for the smaller, as we never moved into it yet. I was charged almost 300 dollars for the unit we never moved into, on top of the charges for the unit we actually used. I have never received a refund. The number listed on the website is incorrect, you can’t ever get through to anyone in this actual office, even the phone number on the door won’t get you through!!! On top of that, I have gone to the office multiple times and rarely get anyone. The last time i was there I was able to talk to Nancy, who assured me age would escalate to the owner and I would get either an email or a call that day. No one ever contacted me. Oh and just be aware, you are charged an entire months rent no matter what day you move out of the unit. So despite moving out on the 4th of the month, I had to pay an entire month, on top of again, the almost 300 dollars that I was charged for nothing for. Seriously worst customer service, worst place ever. Do not use a storage unit from here!!!!

Kurt Schutte

Pleasant experience with Kelly. She answered all of our questions walked us around to show us the units and helped us find one for our needs. Thank you again Kelly!

Emily Simpson

I just rented a 10x15 from Kelly in the front office. She was SO helpful, knowledgeable, and most of all, friendly. I am not exactly well-versed in downloading or using apps for stuff like this, but Kelly was SUPER patient with me and explained everything as simply as possible, really making sure I understood how to open the gate with my phone before I left. Excellent customer service! 5 stars for sure!

joshua stout

July 15, 2025

Move to KC in hurry for my job. This was the first place I found with any open units. The rent was decent at first, but after I believe the 3rd price increase I was late on my payment. After speaking with the manager and explaining I would be making the payment they went ahead and cut my lock well before the legal waiting period of 45 days. I had no idea they even did that until I paid my rent and the outrageous late fee they informed I would need a new lock. After 3 years and paying triple the price I started at I'm done. Found a new place that has a much better contract and price. Sure seems like this place raises your rates to try to get you to not be able to pay just they can auction your stuff off.