Extra Space Storage - 6112 - Merrillville - Taft St

Its Tia Teanna

I’ve had a great experience here over the past few months. Ms. Sabrina has been incredibly kind, professional, and understanding. Shes worked with me to make sure my account stayed on track and really showed patience during a time when I needed it most. The facility is clean, secure, and well maintained, but what really stands out is the customer service. It makes a difference when you feel respected and not just like another customer. I truly appreciate the support and would absolutely recommend this storage facility to anyone looking for a reliable place with great people.

Schelita Wesley

I had a great experience with Corey at Extra Space Storage in Merrillville, IN. The facility consistently maintains a clean and accessible environment, providing my family and me with the necessary space and convenience. Corey's customer service skills are exceptional, demonstrating a high level of proficiency, knowledge, kindness, and helpfulness, always presented in a pleasant manner. This is my second time utilizing the facility at this location, and I am extremely satisfied, which is why I highly recommend this location to others.

Mohamed Jahuran Mohamed Maharoof

I had a fantastic experience working with Sabrina. She was extremely polite, professional, and went above and beyond to be helpful throughout the entire process. She managed to help me reduce my rental costs and ensured that my move went incredibly smoothly. Truly great service—I highly recommend her!

Karob Jackson

Sabrina gave impeccable customer service. She was very professional and patient beyond measure. She answered all of my questions in detail to make sure that I had clarity regarding my service. Extra space storage company is blessed to have a stellar customer service representative such as Sabrina working for their company 😀

Jacob Carey

February 1, 2026

Giving a 1 star as after a year, they will just increase your rental rate significantly, causing you to potentially negotiate. Plus they will only send you a paper letter instead of emailing of the notice (which they had an incorrect physical address from me so I never received the notice). My rate went from $86 to $150, then when I called for a lower rate, still would have been $110-$115. If you can find a better option for a storage facility, I would definitely recommend any where other than here. Moving to a new storage unit with a cheaper rate and larger unit.