Extra Space Storage - 3457 - Matteson - Cicero Ave.

Felicia Owens

January 14, 2026

I recently moved to Extra Space Storage, drawn by a competitive price that I wasn't informed was promotional. Although the large units were unavailable upon my arrival, I accepted two smaller units instead. However, only three months into my stay, I received a "rate change notice." When I contacted the office, I was immediately asked if I had read my lease. As a sales professional, I find it unacceptable to let a client sign an agreement without highlighting such critical terms. My previous storage provider only increased rates annually during management changes, and I went four years without a single hike. Had I known that Extra Space Storage adjusts rates at their discretion so early in the contract, I never would have signed. While the manager was pleasant and the customer service has been good, I find the practice of omitting this information during the sales process to be deceitful. If you are signing your lease electronically, please proceed with caution. Take your time to read every detail and ask questions before finalizing. It is essential to ensure you are having an honest conversation and fully understand the terms to avoid costly surprises later.

YuNiYAH E.

I have been very pleased with the service I've been receiving. Every time, someone had to call me OR I had to call them it was awesome. They were always so polite and understanding.

Taylor Miller

January 29, 2026

This place is absolutely disgusting. I moved in a few items in April 2025 and smelled urine after adding items into my unit. They had an open hole in the ceiling above my unit and never fixed it the year I was there. I moved out due to raising the rates, but not fixing the ceiling or proper pest control. Nice chewed through a few of my items and you smell urine around the facilities. There are also NO trash cans or dumpsters ANYWHERE. Don't waste your money here, go to somewhere better with the bare minimum amenities.

Otis T. Gulley

Service is great. I was able to get an ideal location, the price was very reasonable, the staff is very friendly, and set up online was very easy.

Anthony Cantore

August 25, 2025

Run... Don't walk from this place!! This company is so creative on charging hidden fees for everything. I am a school bus driver and was laid off for the summer and fell behind now I am being charged late fees and a foreclosure fee and I offered to bring my account current. I will be moving out of here as soon as possible and NEVER doing business with Extra Space Storage AGAIN!!