Extra Space Storage - 1178 - Highland Park - Old Deerfield Rd

Ashley Phillips-Stone

I had an amazing experience with Extra Space Storage! The customer service was absolutely top-tier. The employee who helped me was incredibly friendly, knowledgeable, and patient, making the entire process smooth and stress-free. They took the time to explain everything clearly, answered all of my questions, and made sure I felt completely comfortable every step of the way. It’s rare to come across service like this, and it truly made a great first impression. Highly recommend based on the outstanding customer care alone!

Olga Bensman

We just had a very good experience with Hamza at the Highland Park storage location. He was very thorough, patient, exp look aimed everything in detail and had a good impression on us overall! Good job Hamza, and we recommend this facility highly. We’ve been with the facility a while but we are transferred to a larger unit!

dweil1808

April 25, 2026

Renters beware: It's all good when you start with them, and you'll happily give them five-star reviews, but know that there's zero loyalty for long-term (3+ years) customers. We got jacked with a 31% increase after years of being great paying customers. We prepaid for most years annually. Now there is no incentive to, just a "maybe they'll keep you at the same rate if you do, but no guarantees" response to the question. We feel taken advantage of. #stuck

Jennifer Luna

Our experience with Extra Storage Space has been nothing short of exceptional. For the past couple of years, they’ve safely housed our personal belongings, and we always felt confident in the security and care of the facility. From the day we booked our unit, their customer service consistently exceeded our expectations. We’ve now reached the point where we’re closing out our reservation, and Hamza made the entire cancellation process incredibly easy. He was friendly, accommodating, and a pleasure to work with. Highly recommend Extra Storage Space for both their service and their people.

Rachel Kotula

I highly recommend Extra Space Storage for your storage rental needs. I needed storage units quickly and they provided me with two units close to one another and easily accessible for a great price. When I unwittingly lost my keys to one of them during my move they quickly solved the problem and got me back into my unit with a new lock and key right away. I am very happy with my decision to use their company for my storage needs and feel that my valuables are very safe with them.