Public Storage - Calumet City - 2004 Dolton Ave

I was having a very bad time, had to get all of my things and put them in storage. They provided a lock that doesnﾃ｢竄ｬ邃｢t fit the latch on the storage space. Iﾃ｢竄ｬ邃｢m moving my things out in days and taking them elsewhere because when I realized the lock didnﾃ｢竄ｬ邃｢t fit , I went to a closed office. Nobody answered the phone, and I put in a online complaint through the app and nobody got back to me. I had to leave my things in the facility unsecured, had to take a trip to Walgreens and buy a lock I shouldnﾃ｢竄ｬ邃｢t have had to buy to begin with. To pay over a hundred dollars for such an experience was beyond me. Iﾃ｢竄ｬ邃｢m big on customer service and apparently this facility isnﾃ｢竄ｬ邃｢t.itﾃ｢竄ｬ邃｢s not even the money, itﾃ｢竄ｬ邃｢s the principle, and Iﾃ｢竄ｬ邃｢ll be moving my things out tomorrow, only days into them being there. Even if it comes at a loss, Iﾃ｢竄ｬ邃｢ll go somewhere, where Iﾃ｢竄ｬ邃｢m valued as a customer.

I would recommend. But there's too many hidden fees you have to look out for. The staff is very knowledgeable with what they're talking about but the hidden fees and extra services that I don't need is totally insane.

Kennie was great and even stayed late to make sure I had a space after driving to many storage company's thanks so much!