Extra Space Storage - 4164 - Stone Mountain - Redan Rd

Marissa James

Kudos to manager Josh Williams and his team! We’ve rented 2 or 3 storage spaces from this specific location over the past 3 years. Josh has always provided us superb customer service—from explaining pricing policies to giving helpful advice. When we were on the property, Josh stopped by to see how we were doing and if we needed anything. Even though there are storage facilities closer to our home, we keep coming back to this one. I hope this company values, recognizes and rewards its employees who provide excellent customer service—they can make the difference between choosing Extra Storage versus going to its many competitors. Editing my original review to add: The high rating of this location (4.9 stars!) is largely due to Josh’s attentiveness. He cares about great customer services and in turn has built a loyal following. I appreciate how he enforces (politely but firmly) Extra Space rules and protocols at this location—his military background matters. As a US military veteran, he has no problem of having all abide by rules. Kudos to that!

Karla

Mr. Joshua Williams was very helpful with a great personality. He walked us until we were satisfied with the unit we chose

Tatiana Roberts

I had the pleasure of speaking with Josh. He was so helpful and kind. I would definitely recommend doing business with this particular location. You feel like they care about your items and want to find the best storage for them. That’s all you can ask for. Someone to care

Nikki A

Josh at Extra Space Storage provided excellent customer service. He was professional, knowledgeable, and took the time to explain everything clearly. The process was smooth and stress-free, and I truly appreciated his patience and helpful attitude. Highly recommend working with Josh if you need storage!

Melissa Page

I appreciate the assistance provided by the customer service representative. It's wonderful to hear that the representative was able to help with the setup process. Their guidance in securing an advantageous deal is also very helpful. It's great when someone goes above and beyond to provide excellent service. Overall, it sounds like a positive and helpful experience. .