10 Federal Storage - Riverside Dr

TwinkleToezGA

Did online check in and online signed my lease with literally no interaction with a human, it was wonderful. There was a slight snag on my end as I did everything close to the office closing and would not be able to get the access code for the gate that day. The AI chat was abysmal, it could not understand my query. Do yourself a favor and skip the office all together: you can call the customer service that's available 24/7 and they can assign you a gate access code. I can say with all certainty that the customer service is very efficient and a true pleasure to talk with. This was the most seamless rental I've ever made in my life.

T.Sheree Decor

November 20, 2024

(11/20/2024) UPDATE: After submitting evidence, police report, damages etc..My claim was DECLINED! They will not honor you insurance when you file. The claims dept will tell you to call 10 Fed and 10 Fed will tell you to call them. This has been going on for over 3 months!! DO NOT RENT FROM THEM (UPDATED 8/29/2024) If I could give this facility a ZERO that would be too many points. I have TWO units and my furniture and clothing have mildewed in BOTH!!! I was going to get the stuff out of the smaller unit to save what I could, and the boxes collapsed causing my stuff to fall everywhere. I had no time to get all of the stuff out and at that point the stuff was a loss. I called to tell them that and not only are they charging me for the bigger unit, they are charging me for the smaller unit for an entire month. They have stopped my access to the facility until I make the monthly payment on the unit that has my molded items in that was the cause of THEIR facility!! (UPDATE 8/28/2024) My second unit was broken into and no one in the office contacted me.. Someone had been living out of my storage room and this facility would not even let me wait to move my things that I could salvage out of the unit with out charging me a prorated fee! DO NOT RENT FROM THEM!!!

Amanda Duggan

October 4, 2025

My daughter is a local college student who left everything from her dorm, including all of her fall/winter clothing in a storage unit over the summer. When she returned, her unit had been cleaned out with just a few pieces of her items on the floor. 10 Federal Storage issued her the lock and combination. When she got there it was locked. This leads us to believe that it was someone working for the company who stole everything-thousands of dollars worth of items. Then, they denied the theft insurance claim because there was no evidence of tampering with the lock or breaking in! Ridiculous.

Lolo G

September 17, 2025

This is the worst storage for communication there is. I called to see why my bill went from &59 to $88. I could not get anyone in the phone. I did the put your number and stay in place. And they called back 2 days later. This is the second time I had to say something to them about my bill. My contract says $59 and that’s what I’m going to pay. The worst ever. I don’t know how yall get all these good reviews if you can never talk to any one Ok received a call from 10 federal storage and the price has been adjusted. They were very nice to do that and they could have just let it be. But thankful they were willing to work with so now I am ok with the 4 stars. Thank you 10 federal for offering the help you did.

Stacks Jay

Very convenient, service is quick and the price is absolutely affordable.