Snapbox Self Storage - Lawrenceville - 5065 Sugarloaf Parkway

Sydnee Carroll

October 24, 2025

🚨SNAPBOX SELF STORAGE INCIDENT 🚨 Date: October 23, 2025 Go Store It Self-Storage / Snapbox/ 5065 Sugarloaf Parkway Lawrenceville, GA 30044 Posting this here because I can never get anyone on the phone in s timely mannrt. It’s a beautiful indoor self storage facility. Very poor management and process. Today I went to Snapbox Self Storage/ 5065 Sugarloaf Parkway Lawrence, GA 30044 to retrieve my belongings, only to find that everything was gone. Yes, the bill was paid! I still have my facility access and show a zero balance in the customer portal. When I first rented a storage unit, I was assigned Unit 3026, but when I arrived to move in, that unit was already occupied. I put my belongings into Unit 3068 instead — which I did and have the emails and photos to prove it. See the attached email on August 13 where I notified them that the portal still showed unit 3026. Fast forward to today: when I arrived at my unit (3068), every single item was missing. The locked drilled. The unit swept clean. These weren’t just boxes — they were personal items, memorabilia, and priceless belongings that can never be replaced. No notification. Yes, the bill was paid. When I logged into my Snapbox portal, it still shows that I’m renting Unit 3026 — the wrong unit — which my key doesn’t even open and someone elses belongings are in. I’ve been charged every month, despite multiple emails to Snapbox about the mix-up, and there is no on-site manager to speak with because its a virtual storage process. (See attached emails) I called customer support after one month of renting because I was still being charged the rate of the old unit even though the new unit that I moved into was smaller and they sent a notification out that they were increasing the rental rate by 70% . When you call you speak to a virtual assistant named Amber and it takes up to 48 hours to hear back from a human. When they did return my phone call the agent was super rude and basically told me that I was locked in on this contract rate even though it was confirmed that I was moved to unit 3068. After contacting law enforcement, the responding officers confirmed that the facility’s indoor cameras were not working, meaning there is no available footage of who entered my unit or when. I’ve also requested a refund, documentation of all access logs, and written proof of when (or if) my unit was opened or auctioned off. I’m sharing this publicly because no customer should experience this. I followed all instructions, paid (now realizing for a unit that my belongings weren’t even in), and trusted that my belongings were secure but they weren’t. If you rent from Snapbox, please check your unit, verify your account information, and confirm that your facility cameras are functional. This is unacceptable, and I will not stop until this is resolved

Denise M

⭐️⭐️⭐️⭐️⭐️ It was super easy to get my storage unit online. Everything was quick and simple! Accessing the facility and my unit has been really smooth too. I love that they have carts available; it makes loading and unloading so much easier. The place looks clean, safe, and well kept. Overall, I’m really happy with the storage place I chose!

Parker Shepherd

I had a great experience at Snapbox Storage, thanks in large part to Rickey! From the moment I walked in, he was friendly, professional, and incredibly helpful. He took the time to explain all my options, walked me through the rental process, and made sure I got a unit that fit my needs perfectly. Rickey’s customer service was top-notch—he was patient with my questions and made the whole process quick and easy. It’s rare to find someone who genuinely cares about their customers the way Rickey does. If you’re looking for storage and want great service, ask for Rickey at Snapbox. He’s the reason I feel confident storing my things here. Highly recommended!

LaMonica Walker (SUNSHINE)

I have had a storage unit with this location for 6 years now and I have down sized this year and this has been the best storage company I've ever had, I have NO complaints, nothing but Praises. Thank you

Cindy Divine

Danielle went above and beyond, guiding me through actual walk through of the physical kind, in the storage buildings. She was knowledgeable of the location of each unit she directed me to view. Awesome customer service each time I call. If you need to rent self storage is great option. Less confusion, quick, secure.