SmartStop Self Storage - St Johns - 10030 EW Pappy Road

Latonya Hines

I’ve now had two separate encounters with Necole, and both experiences have been excellent. She is fast, incredibly helpful, and truly understands the value of time. I’ve been on the road, out of town, and managing medical emergencies as a caregiver, and Necole made the entire process convenient and efficient. She was able to handle everything over the phone, and had all documentation ready so that when I came in, everything was ready to review and sign. That level of preparation was exactly what I needed. Especially having limited time as a care giver. She is very personable and accommodating, took her time to explain everything clearly, and made sure every detail was perfect. She even set up my autopay and confirmed that insurance and payments would be handled automatically, giving me one less thing to worry about. Excellent customer service, professionalism, and care. Necole made a stressful situation feel manageable, and I truly appreciate her support.

Lora King-Feldner

Necole in the office is amazing. Friendly, professional, and patient. She answered questions for me over a few days while I was deciding where to rent a unit. It was because of her good natured approach blended with her knowledge that I chose Smart Stop and it was because of her other reviews that I even stopped here to look at renting. She does not disappoint.

Chrissy Leigh

Ive been with this location almost 3 years. The people running it are always extremely helpful and kind! I have never had any security issues here, never ran into any renters that were not safe either. Ive never had a bad experience so I would suggest this location to a friend or family for sure!!

Tim Meegan

Reasonably priced, pest free, and the staff are absolutely brilliant. Located for easy access especially for Beachwalk and Beacon Lake. I had zero problems and couldn’t be happier.

Gerome Lopez

Great customer service at the front desk during my in person check-in after an easy online set up. Property looks new and very clean. Easy access to storage unit with plenty of access points, carts and elevator. Love the access schedule, allowing me to access my unit even after office is close.