Public Storage - Waterbury - 76 Captain Neville Drive

Manny

March 1, 2026

This place does not care about customer service , the last 2 snow storms they only clean one path in the middle and leave all the units with snow in-front . I shoveled out my unit onto the cleaned driveway under the sun so it can melt , worker came over and told me to put it in between the columns which makes no sense as there is no room - he then started giving me and attitude telling me I have no respect that cars wouldn’t be able to drive by which wasn’t true multiple cars drove by perfectly fine - I then told him once I’m done moving my unit I would push it back - his response “ no you’ll do it now “ I told him absolutely not … he continued escalating the situation I told him I was done he proceeded to walk away cursing and slammed the gate - beware of the rental increase more than double for horrible service - I’m attaching pictures of our new storage location Extra Space Storage in Southington they clean the entire road way and in-front of each unit and while I was moving they had a truck come at night to salt it once again . Don’t waste your time at public storage it doesn’t even deserve 1 star.

Anay’s Cruz-Alonso

March 1, 2026

If I could give this a zero star I would!! Absolutely terrible customer service in the office and even on their customer service line. The units are not in good condition and whenever we talked to the office about it they did not care. We could not lock our unit for some time. Now we are in another unit and it is absolutely awful to slide it open. There were animals chewing through the installation and making a mess on our items (pictures attached). When I brought the concern to the office they did not care about it. I had to ask to move to another unit. When moving, we found dead mice in the unit we were in. Not to mention, my rent has over doubled since November with no explanation. Update to my previous review: The rental prices are insane. I started with a monthly rate of about $195 and now they have increased it to $529!!!!! Not to mention if you miss the payment date, there is a $96 late fee. I just moved out to another storage company and would NEVER recommend this place.

Juan Alvarado

My experience at this particular location of Public Storage was Amazing, very professional with me as a customer, I must mention his Name (Steve) one of the staff members I’m very grateful to interact with Steve very professional and kind the least I will said I’ll definitely Recommend it keep it up 🙏🏻🙏🏻👍.

Moors Loso

November 13, 2025

Rates is high, have to read the fine print also. Raised my rent every 6 months. I'm definitely vacating after this month.

Lee Marie Ortiz

September 30, 2025

I’ve had use storage units before so this isn't nothing new to me. I seen roaches in my storage unit. Never have i seen a pest in any other unit places. I shouldn't be paying all this money a month so My stuff can get filled with roaches. DISGUSTING