Public Storage - Everett - 9011 Evergreen Way

Mrs. Angela Villard

Shot out to Melissa I really appreciate the assistance you gave me today and the laughs. You have such wonderful customer service vibe. You valued me a person and took the time to show me properties and answer all my questions. Thank you!! Stay blessed and stay awesome!!!

Jeri Valentine

MADDY, MADDY, MADDY....Above Awesomeness and Extremely helpful. So much, I have to make sure you know her name.....So, I'll say it again MADDY! Not only was she prompt in acknowledging my initial reservation request, she was there for me to get it finalize over the phone when no one was in the office on site to help. She was able to walk me though everything and even show me how to access my spot and its location without even being there. This was one of the best customer service experiences I've had. Glad and very Thankful for her help. You're a ROCKSTAR MADDY! 😄🚙🎖📞

Courtney Conetto

January 29, 2026

Started out fine, promotions were great. Not even four months in we find rat poop all over our unit, the only solution that was given was to make a claim with the insurance. We also received a $50 increase after promotions ended. We are also questioning the actual size of the unit. We had a 10x10 but it seemed to be more like an 8x8 especially after seeing other places storage units.

Frank Cister

Excellent experience. The staff was very professional, clear, and straightforward, and the price was great. I especially want to highlight Melissa help during my process of storing my dry lab at this location. I’m very happy and satisfied with the service. Melissa was extremely friendly, respectful, and kind. She answered all my questions and helped me get oriented at the location. Thank you so much, Melissa, for your great attitude and excellent coordination with customers.

Inna V

October 23, 2025

!!!!!RAT INFESTATION!!!!! I want to start by saying the service at this Public Storage location was good. The office manager has always been friendly. However, there is a major rat infestation issue. I personally saw rats outside and reported it to the office, but I was told there’s “no rat problem” unless someone reports damage to their belongings. Unfortunately, I later discovered that all of my stored items were damaged — my couch, leather dining chairs, mattress, and even my kids’ toys were covered in rat feces and urine, and many items were chewed through. To make things worse, their insurance is a complete scam. After all this damage, I was told they would only pay me a maximum of $250!!! That’s insulting, considering the extent of the loss and the health hazard caused by the infestation. It’s disappointing because the staff are nice, but Public Storage really needs to take responsibility for pest control and offer fair insurance coverage. I would strongly caution others to think twice before storing anything valuable here.