Public Storage - St Charles - 3777 Veterans Memorial Pkwy

Ferguson Services

November 15, 2025

Set up renting Unit 3-51 online to start on June 11th. When I showed up on the 11th, the unit had already been broken into. Someone from another unit had broken into the attic space to cross horizontally to get above other units where they can kick out the drywall ceiling and climb down. The Manager, Christine, saw the problem then offered all of my money back when she couldn't find another comparable unit available for rent. As of today, 11/9/2025 I still have not received any of my money back. I've spoken with Christine a couple times since then and she says she's trying hard to remind the responsible parties and if that's true then I can only assume that the responsible party is more comfortable with keeping my money. Edit: Received a courteous and professional phone call on 11/10/2025 from the district manager with a promise that a check was in the mail. I was told that a check had previously been sent and that it hasn't been cashed so it must have gotten lost in the mail. I was asked if could edit my review and I told them I would after I received my money. A second phone call later that day from the district manager with the news that my refund money was being transferred straight to my account. It has since showed up in my account. I don't mind upping the stars, but they're not going to get 5 stars after having to wait that long. If I'm expected to pay right away, then I'd expect them to have the same response.

Eric Lilly

Alma was amazing! She supported, listened and was a great help

Patrice Dames

January 27, 2026

I do not recommend. They have units that are damaged on the inside which caused our valuables to be ruined and their insurance company won’t cover for it!

Tasha Bowden

Public Storage met my last minute storage needs, very accommodating. I called a random day cleaning out my brother's house after him passing. I was able to get a unit that day and move in that same day. They are concerning, even reached out to make sure everything went smoothly. The directions were easy to follow also. We had no problems and they made it stressless and I greatly appreciate that. If you are looking for a storage place, go ahead and book with them!!!

Jason Shinker

Easy online rental did not see any restrooms fyi but clean storage units