Public Storage - Waltham - 945 Moody St

Sanan Hasan

March 2, 2026

Absolutely unacceptable. I am currently in the middle of moving out, and both elevators are out of order. What is the point of having two elevators if neither is maintained? Carrying furniture and heavy boxes up to the 4th floor via the stairs is a nightmare. This shows a complete lack of respect for tenants and zero maintenance oversight. Highly disappointed.

Igor Kushnir

It’s was a great experience at the place. Very clean,very organized. And the person,who works there-she is great. Her name is Susan. Very professional,very helpful. So friendly as well. 5++++👍👍

Timothy Elmes

Went to Publix Atorage to inquire about storage. Was greeted by Susan who was very knowledgeable about my needs. Took me to see several units so I can decide. She is very funny also. I'll definitely store my things at this location.

SDR

January 29, 2026

Their customer service is abysmal. The snow wasn’t plowed, my car got stuck, only because of the kindness of a stranger was I able to get out of there, couldn’t even move out that day because I was simply too focused on hopefully getting home. Will have to pay for a rental car twice. Tried calling this location to confirm that the snow has been plowed, another automated message labyrinth along with just leaving a voice message. Called their customer service line, told that they confirmed with the property manager that the snow has been plowed. Asked for it in writing, said they couldn’t but they will transfer me over. Transferred me to a different location entirely. Can’t reach anyone, can’t confirm if I can get my stuff safely there or not. Jesus.

Laurie Riley

I have been looking for a storage facility for my prized possessions, I have viewed many companies which did not meet my expectations. I had the pleasure of meeting Susan at Public Storage on Moody St in Waltham. This facility is the cleanest building I have seen by far and the customer service I received from Susan was extraordinary, pleasant, professional and was able to guide me in deciding what space size space I need. She even told me to measure my possessions twice so I don’t undersize or oversize. I am extremely grateful for the tip and will be back to rent a unit shortly. Would like to mention also and most importantly the facility is extremely clean. I can feel safe about storing my items there. Thank you Susan