Public Storage - Burlingame - 1811 Adrian Road

Eugene

Excellent facility! Awesome staff! Big thanks to Mike, who noticed that I had left a box with my belongings behind. He realized it was something important, called me, and saved my day. I also like the policy that allows you to opt out of insurance for the first month and bring yours later. However, the mandatory cylinder lock for $20 is a bit excessive for what is essentially a $5–$10 lock, but it’s fine. The pros outweigh the cons by a lot

rog daw

I’m very impressed! The people working there, especially Mike are all very friendly, even the guy replacing the fire extinguishers was nice and friendly and helpful. The building is immaculately clean and my space was perfect! My only suggestion so far is to enable the indoor security pad for the door to operate by Bluetooth from my phone instead of my having to punch in a code each time. For some reason the indoor keypads never show as connected for phone entry using the app.

Ari L

February 9, 2026

I closed my unit and clearly requested that my overpayment refund not be sent back to the original card because the card was already closed. Today customer service just told me the refund was still issued to that closed card. I had communicated this clearly with ALISHA, but my request was ignored. Thanks for being indifferent and disrespectful, and refusing to provide any confirmation. Guess who’s not getting the refund? Apparently not Alisha. Ignoring customer needs is the true key to success. Very frustrated here. the other 2 Asian ladies are much easier to talk to.

Bill Demeter

August 14, 2025

Edit: 8/14/25 Today I found out that both elevators in Building A have been out of order for over a month and a half. If I had rented a truck and hired helpers, only to find out there we no elevators, I would have been livid! I went to the office and asked the staff if it ever occurred to them to email the customers regarding this issue. Staff: We have no way to email you. Me: Public Storage emails the billing statement to me every month. Staff: We don't send those out, they come from corporate. Me: You don't think it would have been a good idea to contact corporate and have them email us? Staff: I didn't break the elevators! Now, we're waiting for inspection by the city. Me: I'm not blaming anyone for breaking the elevators. I am blaming Public Storage "management" for not following basic good business practices! (As I walked out the door0. It's 2025 and they can't be bothered to proactively notify the customers that a major piece of equipment we are paying for, is not working! These people simply couldn't care less about anything other than the rent! I had been there a couple of months and they raised the rent almost 1/3. I lost my key to my padlock. Talked to Mike in the office. Me: Do you have a pair of bolt cutters? Mike: No, you need to get a locksmith. (for a small padlock!) Me: What do you do when someone dies or abandons their storage unit? Mike: We put it up it up for auction and the buyer has to get a locksmith. Me: Is there access to power up there? ( I have a mini grinder that would easily remove the lock.) Mike: No power. Me: Great! (as I turn to walk away). Mike: If you cut the lock, we have to witness it. First, you can't tell me they don't have a way to cut off padlocks in that huge facility! Second, You now darn well they have access to power outlets! I went to Cresco down the street and rented a huge set of bolt cutters for $20 (Great customer service BTW!) At Public Storage, I took the bolt cutters out of my truck, clearly in sight of CCTV, walked into the lobby, also with CCTV, went up to my unit and snapped the lock like a twig (talk about overkill)! I went into the office, found Mike, and told him "You couldn't have been less helpful if you tried!". I handed him the broken lock and said "Witness This! I just walked into the facility with a pair of bolt cutters almost as tall as I am, and NOBODY noticed. The LEAST you can do is watch the monitor.". The place consists of two huge buildings and they have restrooms in both. If your unit is not in the building with the office, you have to walk to that building to use that restroom, because the others are locked. Contrary to their advertisements (See picture of sign) they are clearly interested in their convivence, not the customers.

Harry Y

July 27, 2023

Price gouging. I rented a small space at this location for a few years. During that time, PS raised the rent several times, adding up to over 150%!! Last month, they raised the rent again by almost 30%. Now, my rent was almost three times (!!!) compared to 3~4 years ago. I had an autopay set up, and they were just drawing money from my account like it was their piggy bank. I called this location to inquire about this ongoing price increase. Their response was almost as appalling as the rent increase. It is natural and reasonable for a customer to call the service in situations like this to inquire, and yet their response was as if my inquiry was totally frivolous. I had to tell the person to calm down multiple times. In essence, what they were saying was, you signed the contract, and the contract states that they can raise the rent any time by any amount with a 30 day notice. If you don't like it, just move out. Why are you calling us? And, she hung up on me. I called the PS customer service for some "explanation", I guess. But, again, the same message. I signed the contract and I signed up for auto pay, and they could withdraw money from my bank as much as they liked, with a 30 day notice. Their message was loud and clear: They can do anything they like as long as it's in the contract, and as long as it's not illegal. They even called me stupid with so many words, because I didn't read, and yet signed, the contract. They called me even more stupid because I signed up for autopay without fully understanding its implications. You always have 30 days to move out every time we increase the rent. Fair and square. On top of this, the "customer service" person was unnecessarily mean-spirited, to mildly put it (beyond just reading the script provided by the management). Her tone was, don't let the door hit you on your way out. BTW, who thinks, and acts, like this? As long as it's not illegal, they can do anything??? The vast majority of us do not live like that. We think about ethics, and social responsibilities, and what not. Business practices by Public Storage appalls me. It disguusts me. Especially, at this time of economic uncertainty due to high inflation. Many people have lost jobs. And yet, companies like PS engage in profiteering and price gouging. The saddest part is, these people working for PS will eventually lose their jobs. This "customer service" person will likely be replaced by chatbots, for instance. Companies who scruw their customers will likely scruw their employees as well. I feel pity for these "loyal" employees. I was traveling at the time, but I immediately changed my plan and came back. (It was really inconvenient and it cost me a lot of extra money, but I didn't care. PS was surely praying on people like me, for their lives being inconvenienced.) I donated almost everything I had in the storage to Good Will and libraries, and to random people on the street. I vacated the place, and I decided to never use Public Storage ever again. Over the past few decades, I used PS in various locations, and I ended up wasting tens of thousands of dollars, if not hundreds of thousands of dollars. I finally realized how stupid I was. I really didn't have to be told that by these mindliss people with no ethical standards. If you think about renting a unit at this place, think again. Donate, or throw away, your stuff. It's not worth it. BTW, I reported this to FTC. I know it's a long shot. But, please do so if you think that this kind of business practice is unacceptable. If enough people complain, then they will do something about this unethical business practice. I really hope they do.